Delivery and Returns


SHIPPING

  • Please note that same-day delivery is unavailable on Fridays.
  • This website delivers to Kuwait only.
  • If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

SHIPPING FEES

Delivery Type Cutoff Time Cost
Same Day Delivery 12:00AM - 1:00PM 3 KWD OR FREE for orders above 25 KWD
Next Day Delivery 1:01PM – 11:59PM 2.5 KWD OR FREE for orders above 25 KWD
Standard Delivery (1 to 2 days) 12:00AM – 3:00PM
Standard Delivery (Within 2 days) 3:01PM – 11:59PM
Delivery Type Cutoff Time Cost
Same Day Delivery 12:00AM - 1:00PM 3 KWD OR FREE for orders above 25 KWD
Next Day Delivery 1:01PM – 11:59PM 2.5 KWD OR FREE for orders above 25 KWD
Standard Delivery (1 to 2 days) 12:00AM – 3:00PM
Standard Delivery (Within 2 days) 3:01PM – 11:59PM

 

  • Cash on delivery is charged at 1.5 KWD 
     

RETURNS  POLICY

  • Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries.
 

REFUND POLICY

  • Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
  • If you paid by credit card, the value of the products returned will be credited to your card.
  • If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
  • The refunds can take up to 14 days to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
  • We reserve the right to reject the return of products which are not returned in accordance with our return policy
  • In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.

 

     

STORES'S RETURN & EXCHANGE POLICY

*Applies to purchases made in store only*

  • Return of unused merchandise, sealed and sellable items intact is accepted if supported by proof of purchase, and within 15 days from the date of purchase, along with the related gift with purchase (GWP) when applicable.
  • Any refund should match with the selling price mentioned on the orginal invoice and should be completed with the same payment method of initial purchase.
  • Return of damaged products is limited to only manufacturing defects and not applicable in case of misuse or failure to follow care instructions.
  • Perfumes can be exchanged or returned within 24 hours from date of purchase with original invoice, sealed and in perfect sellable condition


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